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YOUR CART

FR

Terms & Conditions

Effective Date: April 2, 2025
Last Updated: N/A
*The English version is the original.

1.Description of Services 
These Terms and Conditions (“Terms”) apply to all users (“user(s),” “you”) of Plié AJ Balance / Studio Plié AJ Balancé (“we,” “us,” “our,” “Plié AJ Balance,” “Studio Plié AJ Balancé”). The English business name is Plié AJ Balance, while the French business name is Studio Plié AJ Balancé; both names refer to the same entity. We provide services, including online Pilates sessions, programs, and social media content, available on our website, Instagram, YouTube, and other platforms (individually or collectively referred to as the “Services”). Additionally, our Services include online and offline materials such as audio, video, documents, written resources, PDFs, software, and other content created or distributed by us. Our Services are available to individuals aged 18 and above.
2. Service Language
Our services are primarily provided in English unless otherwise specified. We do not provide translation services or tools. If you choose to use a third-party translation tool, you assume full responsibility for any risks associated with data privacy or inaccuracies.In accordance with Quebec's language laws, we offer French translations of key documents, such as Policies, Terms and Conditions, and the Liability Waiver. However, not all pages on our website or other services are available in French. Additionally, please note that while we strive for accurate translations, slight differences in meaning may occur between the English and French versions. In the event of any discrepancy, the English version will take precedence and be considered the official version.
3. Indemnification and Acceptance of Terms
These Terms represent the complete understanding and agreement between you and us. By using our services, whether browsing our free services (such as our website) or accessing paid services, you agree to comply with these Terms. You fully accept responsibility and waive any claims related to, but not limited to: damages, losses, violations, property or copyright abuse, compensation, legal fees, third-party infringements, and associated costs. This agreement remains in effect even after you discontinue using our services.

4. Changes of Terms 
Our Terms may be updated from time to time without prior notice. We recommend reading these Terms frequently for the most up-to-date on our website. Modified policies are effective when they are posted on the website.
5. Property and Copyright 
You are permitted to use our services solely for legitimate purposes, including but not limited to names, logos, videos, graphics, photos, artworks, and other materials. Our copyrights are governed by Canadian federal law and adhere to international copyright treaties and agreements. We permit downloads, copies, and other forms of use strictly for private, non-commercial purposes. Disclosure of paid content and services to third parties is strictly prohibited. Any use beyond the permitted scope requires prior written consent from the respective author or creator.Content on this site that was not created by us will be clearly identified, and third-party copyrights and information will be respected.
6. Minors
Using our services requires individuals to be at least 18 years of age. While our services are offered voluntarily to individuals, we cannot guarantee the ability to monitor all actions and transactions made through the website or booking platform to confirm whether users meet the age requirement. 
7. User Information & Privacy
​By registering for and using our services, your personal information, including both identifiable and non-identifiable data, will be collected and processed by us and selected third-party services, such as our booking platform (Setmore) and payment system (Stripe), as well as by Google, which stores personal information, unless you choose to opt out. The personal information you provide must be accurate and kept up to date. Your rights regarding your personal information are outlined in our Privacy Policy.
8. Access to Services 
Unless you access and use our free services, such as social media; instagram or the free-access pages of our website, you agree to pay the applicable fees and charges including taxes. Additionally, you are responsible for any internet or device charges incurred while accessing and using our services, whether they are free or paid. Pilates sessions may be eligible for a refund in accordance with our Service Policies: ‘Session Cancellation’, ‘Cancellation & Absent Policy’, and ‘Refund Policy’; however, we do not offer refunds for other services. 
9. Email Liaisons 
Email is our primary means of communication with users. By using our services, you consent to receive emails containing transactional information, session cancellations, or other important notifications related to your purchased Pilates sessions or other services. This communication does not include marketing emails, such as promotions or newsletters. If you update or change your email address, please notify us to ensure uninterrupted communication.
10. Payments & Billing 
We require advanced payment for our services.We accept online payments (Stripe). Applicable taxes will be based on your residential area.
We reserve the right to restrict your access to our services, account, or to remove you for any reason. 
Pricing is subject to change. The most up-to-date payment information and pricing are available on our website.
11. Social Media
(1)Social Media Sharing & Responsibility
We share users’ experiences with our services on our social media platform, including our website, Instagram, and others potential channels. Users are fully responsible for their actions ,such as tagging, reposting, and commenting. By voluntarily sharing your experience on social media, you agree to allow us to share it on our social media platforms. If you do not consent to having your content shared, please refrain from posting or tagging us. Additionally, we are not responsible for any actions taken by third parties, including capturing, filming, sharing, or posting photos or videos of your body. Additionally, we are not liable for any issues arising from photos or videos you took and shared, including any disputes or problems with others.
Any form of violence, abuse, or inappropriate actions and language will be removed, reported, and you will be held accountable for your behavior and actions.
(2)Social Media Content & Participation
We offer free services on social media platforms, including free content such as a trial Mat Pilates class on YouTube. Participation in social media content, whether for paid or unpaid Pilates sessions, is entirely voluntary. Plié AJ Balance / Studio Plié AJ Balancé is not responsible for any damage, injury, or claims arising from participation.
12. Safety Disclaimer and User Responsibilities 
(1)Acknowledgment of Risk
Pilates exercises are generally safe and beneficial; however, Pilates exercises require vigorous physical activity, which may place physical and mental strain on users. We strongly recommend seeking advice from a physician, physiotherapist, or other qualified medical or physical professional before starting our Pilates sessions.If you have any physical, medical, or health concerns regarding practicing Pilates, please consult a healthcare professional to ensure your safety. Plié AJ Balance does not provide medical advice or diagnoses, and any health-related guidance mentioned in our services is not intended to serve as medical advice.
Furthermore, Pilates sessions offered by Plié AJ Balance whether online, in-person, on-demand pre-recorded content, free classes, events, or any other Pilates-related services are not suitable for individuals who are pregnant, postnatal, recovering from injury, undergoing rehabilitation, recovering injury treatment, or experiencing any physical or medical conditions. We do not guarantee the prevention of health risks, injury, or death during, before, or after our Pilates sessions or any other our services.
Creating your own safe environment is extremely important. This includes ensuring a flat surface, removing obstacles, wearing appropriate clothing, maintaining a comfortable room temperature, and following other safety measures.
​By participating in any of our Pilates sessions, you acknowledge that your participation is voluntary and that you accept full responsibility for your involvement under these terms. You understand that Pilates sessions may pose risks to your physical and mental health, and you agree that determining your suitability for these activities is solely your responsibility. We are not liable for any injury, damage, or loss that may arise from your participation in our services. Your well-being should always remain your top priority, regardless of your physical health condition.
(2)Release of Liability
By participating in our Pilates sessions, you fully and permanently release and waive any claims, injuries, or other liabilities against Plié AJ Balance without limitation.
(3) User Conduct & Compliance
We reserve the right to immediately remove users from sessions and permanently exclude them from our system if they provide false information or cause harm whether intentional or unintentional to property, other users, instructors, or the facility. This includes verbal, physical, or mental harm, as well as any other potential risks. If you damage any equipment, property, or facilities, or engage in theft, conflicts, or inappropriate behavior, you will be fully responsible for the repair, replacement costs, and other associated expenses.
In the case of intentional damage or harm to private or public property, other users, or instructors whether verbal, physical, mental, or otherwise we will ask you to leave immediately and enforce permanent exclusion from our system. We may also report the incident to community services or law enforcement. Additionally, any violation of our policies, including but not limited to unpaid fees, fraud, abusive behavior, or violence, may result in a permanent ban from our services. In such cases, you will not be eligible for a refund or any compensation.
(4)Investigations & Enforcement
We reserve the right to investigate incidents and cooperate with community services and law enforcement as necessary. If you violate our policies or regulations, we do not guarantee continued access to our services.

13. Limitations on Warranty
To the extent permitted by our Terms and Policies, regardless applicable law, the user understands and agrees that we are not responsible for, and do not provide any warranty for, the following but are not limited to:
(1)Acknowledgment of Risk & Release of Liability
You acknowledge the inherent risks of significant injury, including chronic or permanent injuries or death, associated with participating in our services. By attending our Pilates sessions, you confirm that you are in good physical condition and that your participation is entirely voluntary. You accept full responsibility for deciding to engage in physical activity during the Pilates sessions. 
By participating in our services, you agree that we are not responsible for any injuries sustained during our Pilates sessions or for any damage or loss incurred during the provision of our services, and you waive any related claims.
(2)No Guarantee of Outcomes
Our services do not guarantee or warrant that all your requests will be met, including ideal personal satisfaction, quality, health improvement, or the prevention of injury. You agree that fees and charges will not be refunded for such claims.In addition, Pilates sessions may be canceled due to, but not limited to: the instructor's physical or medical conditions or an inevitable power outage before or during the sessions. For more information, please refer to our 'Session Cancellation' and 'Refund Policy' sections in the Plié AJ Balance /Studio Plié AJ Balancé Service Policies.
(3)Limitations Due to Business Transitions
We do not offer any guarantees or warranties for services provided under the following circumstances:
  • A business transition, such as a merger, acquisition, or sale of part or all of our assets to another company.
  • If our business or services go on hiatus or close down.
(4)Limitations on Service Due to Technical Issues
We do not provide any warranty or assume liability for your internet connection, devices, or any associated costs incurred due to security breaches or vulnerabilities while using our services. This includes issues related to internet connections, errors, computer viruses, power outages (whether in your area or elsewhere), or any other issues affecting your computer system or internet service provider. Additionally, we are not responsible for any costs incurred for equipment replacement, data recovery, service fees, or any other expenses, nor do we provide refunds for our services, including instances where you access third-party sites through links on our website.
(5)User Responsibility for Data Backup
We are not liable for any information loss caused by third parties or external factors outside our control. Users are responsible for securing backups of all their information.
(6)Non-Covered Costs & Circumstances
We do not cover any costs, fees, or refunds for the following, including but not limited to: damage to users’ belongings (e.g., clothing, equipment, or personal items); theft or loss occurring during the provision of our services; parking fees, parking-related issues, towing, or legal violations; commuting troubles or transportation delays; injuries sustained during commuting; late arrivals; lost Pilates session time; or damage to private or public property, whether tangible or intangible.
(7)Service Fees & Refund Eligibility
We do not refund service fees paid unless they meet the conditions outlined in our ‘Cancellation & Absent Policy’ and ‘Refund Policy’. By using our services, you fully acknowledge that refunds will not be issued for any other circumstances, including misuse of our services or violations of our policies or regulations. Furthermore, misuse of our services may result in a refusal of future access to our offerings.
(8)Service Liability & Claim Deadlines
Our total liability for any claims arising from your use of our services, regardless of the legal basis, will not exceed the amount you have paid for the services. 
Any claim or cause of action must be filed within six (6) months from the date the issue or injury occurred or the date it was first discovered. The discovery date counts toward the six-month period; otherwise, the claim will be permanently barred, regardless of any applicable law. Furthermore, we and our contracted third party will investigate any suspicious claims or potential fraud and may request supporting documents related to the claim. Regarding our Terms, Policies, and Liability Waiver, we do not guarantee coverage for all of your needs.
14. Mat Pilates Trainees
Pilates trainees are responsible for their actions during observation sessions, which they voluntarily participate in. We do not assume liability for any injuries, losses, conflicts with other clients, or other situations that may arise. Observation opportunities are exclusively available to BASI Mat Pilates trainees; trainees from other institutions are not eligible. For safety reasons, we do not permit trainees to conduct classes. All trainees must agree to and adhere to our observation policy and terms, which will be provided to them. Failure to follow these rules, or any issues arising with our staff or clients, may result in the revocation of your observation privileges. If trainees are interested in observing our Pilates sessions, please contact us via email.
15. Intake Form & Liability Waiver for Booking Pilates Sessions
By booking Plié AJ Balance Pilates sessions, the user agrees to and accepts our Intake Form & Liability Waiver for Booking Pilates Sessions (“Intake Form & Liability Waiver”). We strongly encourage you to read and submit this form before completing your booking. However, if you check the checkbox on the booking site and successfully book a Pilates session without submitting the written Intake Form & Liability Waiver, it will still signify your acceptance of all our Policies, Terms and Conditions, and Liability Waiver. Without this form, we bear no responsibility for any incidents, liabilities, or claims arising from your participation. In the event of any issues, you agree to comply with our established regulations. 
Please note that the Intake Form & Liability Waiver will be retained for up to two (2) years from your last date of use. Returning users typically need to update the form every two years. If you significantly change your information or request changes, you may do so at any time. If you have not used our services for two (2) years from your last date of use, we will securely delete your personal information. (Please note that this does not apply to third-party platforms, such as Setmore and Stripe.)

Additionally, certain information, such as our Intake Form & Liability Waiver, may be retained for longer periods to fulfill the purposes outlined in this privacy policy, including fraud prevention, legal and regulatory compliance, reporting, and other legitimate business needs. We may also retain anonymous and aggregated information that does not personally identify you indefinitely for statistical analysis and other purposes.
The Intake Form & Liability Waiver may be updated periodically without prior notice. Any future changes will apply when you book your next session, even if you have previously agreed to earlier terms.

16. Liability Release and Defence Clause
By using our services, you agree to indemnify and hold us harmless from any loss, legal issues, or costs, including legal fees, arising from your use of our services, any breach of our Terms and Policies, any content you produce, or any involvement of third parties beyond our control. While we will provide prompt assistance in your defence, all related expenses will remain your responsibility. Furthermore, we reserve the right to defend ourselves as necessary.
17. Applicable Law, Legal Compliance, and Dispute Resolution 
These Terms are governed by the laws of Quebec and the federal laws of Canada. By accessing and using our services due to the global and international internet environment, you acknowledge and accept responsibility for complying with all applicable local laws and regulations. In addition, You agree to comply with all applicable laws governing the transmission of data and information exported from Quebec, Canada, or the country in which you reside.In the event of any disputes arising from or related to your use of our services, you agree that the courts of Quebec shall have exclusive jurisdiction, regardless of your place of residence or nationality. If you use our online services from outside Quebec,Canada, you acknowledge that it is your responsibility to ensure compliance with your local applicable laws and regulations. We are not liable for determining or ensuring compliance with such requirements. 
While our services adhere to Canadian laws and regulations, we are not responsible for ensuring compliance with the specific legal requirements of other countries, including but not limited to local tax obligations, fitness or health regulations, and consumer protection laws.
All associated costs shall be borne by the user.
18. Contact Information
If you have any questions or concerns regarding our Terms, Policies, or Services, please contact us via email at [email protected]
Privacy Officer: Asami Jubinville
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