Service Policy
Plié AJ Balance/Studio Plié AJ Balancé Service Policies
Effective Date: April 2, 2025
Last Updated: N/A
*The English version is the original.
Starting your Pilates with Plié AJ Balance/ Studio Plié AJ Balancé (“we”, “us”,”our”,”Plié AJ Balance”, “Studio Plié AJ Balancé”), Please read carefully below. The policies may be changed from time to time without prior notice. We recommend reading these policies frequently for the most up-to-date on our website. Modified policies are effective when they are posted on the website.
Language
Plié AJ Balance offers Pilates sessions primarily in English, unless otherwise specified for specific sessions (e.g., Japanese). We do not provide translation services for those requiring them.
Lesson Policy
We value your (“user(s),” “you”) safety and do our best to provide you with a safe practice for each Pilates session. However, we cannot guarantee your absolute safety. Please be aware of potential risks.
To book a Pilates session, you are required to create your own login account on Setmore, our booking platform.
By booking our services, you agree to review our Service Policies, other policies, and Terms and Conditions, and to accept our Liability Waiver, all of which are provided at the time of booking Pilates sessions. This agreement and the Liability Waiver apply even in the absence of written consent. If you do not agree to these terms, you must not book our Pilates sessions or access certain other services. Furthermore, if you check the agreement checkbox and complete your booking on our booking site without separately submitting the "Intake Form & Liability Waiver for Booking Pilates Sessions" (“Intake Form & Liability Waiver”), we will assume that you have read, understood, and agreed to all our rules, thereby waiving your rights accordingly.
2 .Pilates Session
1-1. Attendance of Pilates sessions (Online)
Only the person registered for the session is permitted to participate. Pilates trainees may also join the session for observation purposes. Users acknowledge that trainee observations may occur during users registered Pilates sessions without prior notice. No other individuals are allowed to attend or participate in the session.When we identify that a user has attendant(s) and may be attempting to misuse our system, we will enforce the "Leave" function to uphold our policies and ensure fairness to all clients. Please note that the session fee will not be refunded in such cases. Additionally, the user may be prohibited from accessing our other services.
3. Injury history and Pregnancy
We do not accept transfers of Pilates sessions to others. If you transfer sessions unofficially to someone else, and the person who received the session is injured or encounters another issue, Plié AJ Balance will not be held responsible.
Refund Policy
We only refund session fees in accordance with our ‘Session Cancellation’ and ‘Cancellation & Absent Policy.’ Please note that we do not issue refunds for Pilates session fees due to reasons such as natural calamities, severe weather warnings, power outages, transportation strikes, delays, or any other circumstances specific to your location or country.
Payment Policy
We require advance payment for our services. We accept online payments via ‘Stripe’, and applicable taxes will be based on your residential area. Pricing may adjust from time to time. The most up-to-date pricing can be found on our website.
Pilates Trainee Policy
We offer Pilates observation opportunities exclusively to BASI Pilates trainees. We provide only observation opportunities and do not allow trainees to conduct Pilates sessions for safety reasons. In addition, we do not assume responsibility for any issues that may arise with our clients or any problems occurring during the observation. All trainees must read and sign our agreement before attending a Pilates session for observation. If you are interested in observing our Pilates sessions, please contact us via email.
Last Updated: N/A
*The English version is the original.
Starting your Pilates with Plié AJ Balance/ Studio Plié AJ Balancé (“we”, “us”,”our”,”Plié AJ Balance”, “Studio Plié AJ Balancé”), Please read carefully below. The policies may be changed from time to time without prior notice. We recommend reading these policies frequently for the most up-to-date on our website. Modified policies are effective when they are posted on the website.
Language
Plié AJ Balance offers Pilates sessions primarily in English, unless otherwise specified for specific sessions (e.g., Japanese). We do not provide translation services for those requiring them.
Lesson Policy
We value your (“user(s),” “you”) safety and do our best to provide you with a safe practice for each Pilates session. However, we cannot guarantee your absolute safety. Please be aware of potential risks.
- All sessions are at your own risk. If you are concerned about any physical or medical health conditions, or any other safety considerations related to doing safe Pilates, please contact and consult with a physician, physiotherapist, or any medical specialist before you take a session for your own safety.
- For injuries, potential risks, or other acceptable occurrences, our Pilates sessions are provided as a voluntary choice, and participants accept full responsibility for their participation.
- For safety reasons and to ensure proper supervision, we do not offer Pilates sessions to individuals under the age of 18 (“child” or “children”).
- All Pilates sessions are by appointment only; drop-ins are not accepted. Please book your session in advance through our booking site.
To book a Pilates session, you are required to create your own login account on Setmore, our booking platform.
By booking our services, you agree to review our Service Policies, other policies, and Terms and Conditions, and to accept our Liability Waiver, all of which are provided at the time of booking Pilates sessions. This agreement and the Liability Waiver apply even in the absence of written consent. If you do not agree to these terms, you must not book our Pilates sessions or access certain other services. Furthermore, if you check the agreement checkbox and complete your booking on our booking site without separately submitting the "Intake Form & Liability Waiver for Booking Pilates Sessions" (“Intake Form & Liability Waiver”), we will assume that you have read, understood, and agreed to all our rules, thereby waiving your rights accordingly.
2 .Pilates Session
1-1. Attendance of Pilates sessions (Online)
- Taking our online classes requires an individual Google Account to access and use Google Meet. Without a Google Account, you will not be able to participate in our Online Mat Pilates sessions. Please note that no refunds will be issued if you fail to provide a Google Account after our 24-hour cancellation policy has expired.
- Please arrive five (5) minutes early for your online session. Late admission cannot be guaranteed due to system limitations, and we are unable to extend the session, offer discounts, or return on session fees due to lateness or inability to join the class after it begins.
- Creating a safe environment is significantly important. Please ensure that you have a safe and secure environment for participating in online Pilates sessions.This includes ensuring a flat surface, avoiding obstacles, appropriate clothing, maintaining a comfortable room temperature, and other safety measures.We do not provide any warranties or accept any responsibility for your safety online Pilates sessions.
- In online Pilates sessions, keeping your camera on is required. However, whether your camera is on or off, we do not provide any warranties or accept responsibility for any activities occurring behind the camera.
- Internet stability, quality image, connection speed, or other conditions are not guaranteed.
- For safety reasons and to ensure proper supervision, we do not offer online Pilates sessions to individuals under the age of 18. (“child”,“children”).
Only the person registered for the session is permitted to participate. Pilates trainees may also join the session for observation purposes. Users acknowledge that trainee observations may occur during users registered Pilates sessions without prior notice. No other individuals are allowed to attend or participate in the session.When we identify that a user has attendant(s) and may be attempting to misuse our system, we will enforce the "Leave" function to uphold our policies and ensure fairness to all clients. Please note that the session fee will not be refunded in such cases. Additionally, the user may be prohibited from accessing our other services.
3. Injury history and Pregnancy
- We do not provide any injury recovery Pilates to heal or treat the injuries. If you have a history of recovered injuries or any chronic or temporary physical issues, please contact and get advice from a medical or physical specialist before taking the Pilates session for your own safety. If you take the Pilates session under these conditions,we regard that as your agreement to these terms ,and we do not take any responsibility or liability for any damage or loss caused through our services.
- We do not offer prenatal or postnatal Pilates sessions. If you are currently pregnant, postnatal, or have recently discovered that you are pregnant, we recommend consulting with your healthcare provider before engaging in any form of exercise. For safety reasons, we are unable to provide Pilates sessions during this time.
- Please note that by participating in a Pilates session while pregnant or postnatal, you do so at your own risk. We are not responsible for any injury, health complications, or other outcomes that may arise as a result of engaging in our services under these conditions.
- Always prioritize your safety first, and please ensure that your physical health conditions are acceptable for Pilates practice.
- We are not responsible for any issues and problems, including personal belongings, damage,theft, conflicts or arguments with other users, and other related cases.
- If you damage any equipment or facility, you are responsible for the damage costs, regardless of whether it was intentional or not.
- We do not provide any warranty or assume liability for your internet connection, devices, or any associated costs incurred due to security breaches or vulnerabilities while using our services. This includes instances where you access third-party sites through links on our website.
- If you damage and/or harm private or public properties, other users, or instructors verbally, physically, mentally, or through any other potential risks purposely,we will ask you to leave the session and facility immediately and enforce exile from our system. Furthermore, we may contact and report the incident to community services with law enforcement. In addition, if you violate any of our policies or regulations, you may be banned from our services. This includes, but is not limited to, unpaid fees, theft, fraud, abusive behavior, violence, and/or inappropriate conduct.
- We may need to cancel Pilates sessions due to the instructor’s physical or medical conditions, an inevitable power outage before or during Pilates sessions, or other unexpected events that occurs*. If any of these cases arise, we will inform you as soon as possible, either through the "Notification" page on our website or via our social media accounts such as Instagram. Please note that, depending on the circumstances, we may be unable to contact you. *Session fees are refundable only if the session has not started and is canceled due to the instructor’s condition or a power outage before the session begins. Once the scheduled session has started, even if only seconds or minutes have passed, cancellations will not be eligible for a refund (e.g., if a power outage occurs during the Pilates session).
- Severe weather conditions or any calamity conditions are based in Montreal, Quebec, Canada.
- The decision to cancel the session is made by Plié AJ Balance. If you cancel on your own, it may affect our ‘Cancellation & Absent Policy’.
- When in-person sessions are provided in a rental space/ studio/gym under Plié AJ Balance(Studio Plié AJ Balancé), whether inside or outside facilities, please follow the rental site rules.
- All Pilates sessions have a 24-hour cancellation policy. We will not charge for the session fee if you notify us at least 24 hours in advance. Cancellations are accepted via the booking system (Setmore). After 24 hours’ notice, we charge 100% of the full session fee to ensure fairness for those.
- If you do not cancel the booked session and fail to show up, we also charge 100% of the full session fee.
We do not accept transfers of Pilates sessions to others. If you transfer sessions unofficially to someone else, and the person who received the session is injured or encounters another issue, Plié AJ Balance will not be held responsible.
Refund Policy
We only refund session fees in accordance with our ‘Session Cancellation’ and ‘Cancellation & Absent Policy.’ Please note that we do not issue refunds for Pilates session fees due to reasons such as natural calamities, severe weather warnings, power outages, transportation strikes, delays, or any other circumstances specific to your location or country.
Payment Policy
We require advance payment for our services. We accept online payments via ‘Stripe’, and applicable taxes will be based on your residential area. Pricing may adjust from time to time. The most up-to-date pricing can be found on our website.
Pilates Trainee Policy
We offer Pilates observation opportunities exclusively to BASI Pilates trainees. We provide only observation opportunities and do not allow trainees to conduct Pilates sessions for safety reasons. In addition, we do not assume responsibility for any issues that may arise with our clients or any problems occurring during the observation. All trainees must read and sign our agreement before attending a Pilates session for observation. If you are interested in observing our Pilates sessions, please contact us via email.
