Privacy Policy
Effective Date: April 2, 2025
Last Updated: November 16,2025
*The English version is the original.
1. Description of Privacy Policy
Please read our Privacy Policy carefully. Our Privacy Policy may change from time to time without any prior notice. We recommend reading this Privacy Policy frequently for the most up-to-date information on our website. Modified Privacy Policy is effective when they are posted on the website.
This Privacy Policy outlines the information and data collected by Plié AJ Balance (“we”, “us”,“our”) when you use our services(collectively referred to as the “Services”), website “https://www.plieajbalance.com”, and business operations may involve the collection and disclosure of your information both online and in-person.This includes, but is not limited to, registering for any type of Pilates sessions, questionnaires, or participating in other information-gathering activities.In addition, this Privacy Policy explains the purpose of collecting ,storing, and using your information.
By accessing and using our services whether free or paid, you acknowledge and agree to the collection, use, and disclosure of your information as outlined in this under this Privacy Policy.
Our Privacy Policy is in compliance with Quebec’s Act respecting the protection of personal information in the private sector, Quebec’s Consumer Protection Act, Canada’s Anti-Spam Legislation (CASL)and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).You have the right to correct or withdraw your personal information, collect a copy of your personal information that you provided to us, as well as any other rights related to applicable law. Please contact us by email and we will respond to your requests to exercise these rights in compliance with applicable law.If you withdraw your consent for us to collect, use, or disclose your personal information, you may not be able to access certain services that require that information.
2. Information, Data Collection & Use
1-1. Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Under Québec law, you have the right to withdraw your consent at any time, subject to legal or contractual restrictions.
Plié AJ Balance works with selected third-party service providers, including:
1-2. Personal Information Collection ,Retention and Destruction
Plié AJ Balance and our carefully selected third-party service providers collect your personal information to provide and enhance our services. We inform you of the purposes and reasons for collecting your information at or before the time of collection, unless otherwise permitted or required by law. Specifically, when you book a Pilates session with us, your personal information is collected by us and our third-parties service providers.
Booking Information:
Your personal information (e.g., full name, email address, and appointment details) is securely stored and managed by 'Setmore', our third-party booking platform. However, please keep your login credentials safe to protect your privacy.
Payment Information:
Payments are processed securely through ‘Stripe’, a third-party payment processor that complies with PCI-DSS standards. We do not store any payment information (e.g., billing address, credit card or banking details).
Users’ Personal Information:
We store certain contact information in ‘Google’ (e.g., your name, email address, Intake Form & Liability Waiver for Pilates Sessions’ (“Intake Form & Liability Waiver”)), demographic details (e.g., age, preferences), and anonymous information (e.g., responses to provided questionnaires) that you voluntarily provide. Your personal information is securely stored, and your email address is used solely for communication purposes, such as updates about your appointments or relevant services. We require the Intake Form & Liability Waiver to be updated every two (2) years to ensure your information remains current. However, if any significant changes occur, you may renew them at any time. We treat your personal information as strictly confidential. You may request its deletion at any time by emailing us. If you have not used our services for over two (2) years from your last date of use, we will securely delete your personal information. (Please note that this does not apply to third-party platforms, such as Setmore and Stripe.) Alternatively, we may anonymize your data and retain it for statistical purposes. Certain information, such as our Intake Form & Liability Waiver, may be retained for longer periods to fulfill the purposes outlined in this privacy policy, including fraud prevention, legal and regulatory compliance, reporting, and other legitimate business needs.
1-3. Purposes of Collection and Use
We may collect and use your personal information and data for the following purposes:
1-4. Disclosure of Personal Information
Your personal information disclose to third parties only for the following purposes:
1-5. Cookies and Online Tracking
When you visit our website and use our online services, we may collect certain information through cookies and similar tracking technologies. These technologies store small amounts of data to help us track, analyze, and improve your experience with our services. You can manage or disable cookies through your browser settings; however, this may limit your access to certain features.
By engaging with our services, such as Pilates sessions, host events or third-party events and others, you may be photographed or filmed.These photos and videos may be shared on our social media platforms and/or third-party platforms such as Youtube, Instagram, and websites. The images may include identifiable or non-identified parts of your body, and may be pixelated or edited. We only post photos and videos with your prior consent, which will be obtained before capturing, filming, or sharing any identifiable or non-identified images of your body during our services. We are not responsible for any actions taken by third parties, including capturing, filming, sharing, or posting photos or videos of your body. Additionally, we are not liable for any issues arising from photos or videos you took and shared, including any disputes or problems with others.
Details about our permission and consent will be provided in ‘The Photos, Videos & Usage Consent Form’ when applicable.
4. Email Notices & Communication
When you use or purchase our services, your email address is stored with us. It is used as the primary means of communications for purposes such as customer support, booking or canceling Pilates sessions, and payments.Please notify us if you update or change your email address.
Additionally, with your consent, we may use your stored email address for marketing purposes, including promoting services, products, events, newsletters and more. This is done only after receiving your consent. You can opt out receiving marketing emails at any time by written notice by email. However, if you choose to opt out of having your email address stored for purposes beyond marketing (such as for account or service-related communication), you will no longer be able to access or use our certain services.
5. Information Collection from Mat Pilates Trainees
Plié AJ Balance accepts BASI Pilates trainees to observe our services, particularly Pilates sessions. All trainees must agree to our observation policy and terms; otherwise, they will not be accepted.
Trainees are strictly required to follow the users' privacy guidelines below:
6. Minors Privacy Policy
We do not knowingly collect, store, or solicit personal information from individuals under the age of 18 (“children,” “minors”). If we become aware that a minor’s information has been submitted to us, we will delete it as soon as reasonably possible.
If a user provides false age information to access our services, this constitutes a violation of our Terms & Conditions and Policies. The user will be removed from our system and will not be eligible for refunds of any kind.
We may occasionally offer special events or services where registered adult users may voluntarily bring their children. These events are not directed toward children, and minors may attend only as companions of the participating adult user. In such cases, we may collect limited information (e.g., the child’s name and age) solely for event management purposes. This information is not shared and is deleted in accordance with the retention period for the related user forms (e.g., event registration forms). If registration occurs through a third-party platform, the data may be retained longer according to that platform’s policies; we are not responsible for the data retention practices of third parties.
At any event or session where minors are present:
7.Events
We use third-party platforms such as Eventbrite to host and manage some of our events. When an event is held through such a platform, we generally do not store any personal information (e.g., names, email addresses) beyond what is needed to manage the event. Personal information collected is used exclusively for that event and is not reused or repurposed for any other activity.
When events are organized by a third-party organization or company and we are invited to participate as instructors, we follow the host’s policies regarding personal information. For events that are co-organized in collaboration with another organization or company, the privacy rules and participation requirements of both parties may apply and will be clearly outlined on the event registration page. In such cases, personal information may be shared between the collaborating organizers only as necessary to manage the event and always in accordance with applicable privacy laws. We do not share participants’ personal information with other third parties, including event hosts or guests, unless we have received explicit consent.
Each of our events may have its own privacy rules and participation requirements, which will be clearly outlined on the event registration page. Not all events will require ‘The Photos, Videos & Usage Consent Form’ or Intake Form & Liability Waiver. The applicable documents will be specified per event.
In rare or exceptional cases ,for example, if an incident is escalated or involves safety or policy concerns, participant information may be retained longer than usual and may be shared with relevant authorities or event partners as required.
Please make sure to carefully review the event-specific policies listed on the event platform before registering.
8.Changes In Our Privacy Policy
Our privacy policy may be changed to reflect our practices, legal requirements or other factors without any prior notice. The modified Privacy Policy will be posted on our website and will become effective as soon as it is updated on the website.
9. Security & Data Breach Notification
We prioritize the security of your information and we will take reasonable measures to prevent its misuse, loss, or unauthorized alteration within our control. In the event of a serious risk of harm or a breach of your personal information, we will promptly notify affected individuals and contact the relevant authorities in the Province of Quebec and at the federal, Canada.
However, we cannot guarantee complete security, as inherent risks remain, for instance, when you use links on our website to visit third-party sites. We do not assume responsibility or provide any warranty for the information and data you provide to us or to any third-party sites and services. You assume all liability for proceeding.
10.Your Rights
You have the right, under applicable laws and regulations, to:
11. Contact Information
If you have any questions, concerns ,or regarding our Privacy Policy and our services, please contact us at: [email protected]
Privacy Officer: Asami Jubinville
Last Updated: November 16,2025
*The English version is the original.
1. Description of Privacy Policy
Please read our Privacy Policy carefully. Our Privacy Policy may change from time to time without any prior notice. We recommend reading this Privacy Policy frequently for the most up-to-date information on our website. Modified Privacy Policy is effective when they are posted on the website.
This Privacy Policy outlines the information and data collected by Plié AJ Balance (“we”, “us”,“our”) when you use our services(collectively referred to as the “Services”), website “https://www.plieajbalance.com”, and business operations may involve the collection and disclosure of your information both online and in-person.This includes, but is not limited to, registering for any type of Pilates sessions, questionnaires, or participating in other information-gathering activities.In addition, this Privacy Policy explains the purpose of collecting ,storing, and using your information.
By accessing and using our services whether free or paid, you acknowledge and agree to the collection, use, and disclosure of your information as outlined in this under this Privacy Policy.
Our Privacy Policy is in compliance with Quebec’s Act respecting the protection of personal information in the private sector, Quebec’s Consumer Protection Act, Canada’s Anti-Spam Legislation (CASL)and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).You have the right to correct or withdraw your personal information, collect a copy of your personal information that you provided to us, as well as any other rights related to applicable law. Please contact us by email and we will respond to your requests to exercise these rights in compliance with applicable law.If you withdraw your consent for us to collect, use, or disclose your personal information, you may not be able to access certain services that require that information.
2. Information, Data Collection & Use
1-1. Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Under Québec law, you have the right to withdraw your consent at any time, subject to legal or contractual restrictions.
Plié AJ Balance works with selected third-party service providers, including:
- Setmore (for booking and scheduling)
- Stripe (for payment processing)
- Google (for communication and data collection)
1-2. Personal Information Collection ,Retention and Destruction
Plié AJ Balance and our carefully selected third-party service providers collect your personal information to provide and enhance our services. We inform you of the purposes and reasons for collecting your information at or before the time of collection, unless otherwise permitted or required by law. Specifically, when you book a Pilates session with us, your personal information is collected by us and our third-parties service providers.
Booking Information:
Your personal information (e.g., full name, email address, and appointment details) is securely stored and managed by 'Setmore', our third-party booking platform. However, please keep your login credentials safe to protect your privacy.
Payment Information:
Payments are processed securely through ‘Stripe’, a third-party payment processor that complies with PCI-DSS standards. We do not store any payment information (e.g., billing address, credit card or banking details).
Users’ Personal Information:
We store certain contact information in ‘Google’ (e.g., your name, email address, Intake Form & Liability Waiver for Pilates Sessions’ (“Intake Form & Liability Waiver”)), demographic details (e.g., age, preferences), and anonymous information (e.g., responses to provided questionnaires) that you voluntarily provide. Your personal information is securely stored, and your email address is used solely for communication purposes, such as updates about your appointments or relevant services. We require the Intake Form & Liability Waiver to be updated every two (2) years to ensure your information remains current. However, if any significant changes occur, you may renew them at any time. We treat your personal information as strictly confidential. You may request its deletion at any time by emailing us. If you have not used our services for over two (2) years from your last date of use, we will securely delete your personal information. (Please note that this does not apply to third-party platforms, such as Setmore and Stripe.) Alternatively, we may anonymize your data and retain it for statistical purposes. Certain information, such as our Intake Form & Liability Waiver, may be retained for longer periods to fulfill the purposes outlined in this privacy policy, including fraud prevention, legal and regulatory compliance, reporting, and other legitimate business needs.
1-3. Purposes of Collection and Use
We may collect and use your personal information and data for the following purposes:
- To process bookings and deliver Pilates sessions.
- To provide customers and respond to inquiries.
- To process payments and fulfill orders.
- To provide and improve our services and products, and to analyze our business practices and performance.
- To communicate service updates, promotions, or changes.
- To comply with legal and regulatory requirements.
- To monitor our systems and ensure their security.
- For marketing and analysis purposes, with your consent (when required).
1-4. Disclosure of Personal Information
Your personal information disclose to third parties only for the following purposes:
- To service providers who support or assist in our operations, such as booking processors, payment processors or IT prodivers.
- To comply with judicial orders, applicable legislation, regulatory requirements, or other legal processes.
- With your explicit consent
1-5. Cookies and Online Tracking
When you visit our website and use our online services, we may collect certain information through cookies and similar tracking technologies. These technologies store small amounts of data to help us track, analyze, and improve your experience with our services. You can manage or disable cookies through your browser settings; however, this may limit your access to certain features.
- Usage & Log Data: We may collect data such as IP addresses, cookies, browsing behavior, browser type and version, access date and time, pages viewed, session duration, and other related information.
By engaging with our services, such as Pilates sessions, host events or third-party events and others, you may be photographed or filmed.These photos and videos may be shared on our social media platforms and/or third-party platforms such as Youtube, Instagram, and websites. The images may include identifiable or non-identified parts of your body, and may be pixelated or edited. We only post photos and videos with your prior consent, which will be obtained before capturing, filming, or sharing any identifiable or non-identified images of your body during our services. We are not responsible for any actions taken by third parties, including capturing, filming, sharing, or posting photos or videos of your body. Additionally, we are not liable for any issues arising from photos or videos you took and shared, including any disputes or problems with others.
Details about our permission and consent will be provided in ‘The Photos, Videos & Usage Consent Form’ when applicable.
4. Email Notices & Communication
When you use or purchase our services, your email address is stored with us. It is used as the primary means of communications for purposes such as customer support, booking or canceling Pilates sessions, and payments.Please notify us if you update or change your email address.
Additionally, with your consent, we may use your stored email address for marketing purposes, including promoting services, products, events, newsletters and more. This is done only after receiving your consent. You can opt out receiving marketing emails at any time by written notice by email. However, if you choose to opt out of having your email address stored for purposes beyond marketing (such as for account or service-related communication), you will no longer be able to access or use our certain services.
5. Information Collection from Mat Pilates Trainees
Plié AJ Balance accepts BASI Pilates trainees to observe our services, particularly Pilates sessions. All trainees must agree to our observation policy and terms; otherwise, they will not be accepted.
Trainees are strictly required to follow the users' privacy guidelines below:
- Confidentiality of users' personal information must be maintained, and no personal information may be collected.
- Photos and videos are prohibited.
6. Minors Privacy Policy
We do not knowingly collect, store, or solicit personal information from individuals under the age of 18 (“children,” “minors”). If we become aware that a minor’s information has been submitted to us, we will delete it as soon as reasonably possible.
If a user provides false age information to access our services, this constitutes a violation of our Terms & Conditions and Policies. The user will be removed from our system and will not be eligible for refunds of any kind.
We may occasionally offer special events or services where registered adult users may voluntarily bring their children. These events are not directed toward children, and minors may attend only as companions of the participating adult user. In such cases, we may collect limited information (e.g., the child’s name and age) solely for event management purposes. This information is not shared and is deleted in accordance with the retention period for the related user forms (e.g., event registration forms). If registration occurs through a third-party platform, the data may be retained longer according to that platform’s policies; we are not responsible for the data retention practices of third parties.
At any event or session where minors are present:
- Parents or legal guardians are fully responsible for supervising their minors at all times.
- Plié AJ Balance does not provide childcare, supervision, instruction, or movement guidance to minors.
- We assume no responsibility or liability for any injuries, damages, losses, incidents, or disputes involving minors.
7.Events
We use third-party platforms such as Eventbrite to host and manage some of our events. When an event is held through such a platform, we generally do not store any personal information (e.g., names, email addresses) beyond what is needed to manage the event. Personal information collected is used exclusively for that event and is not reused or repurposed for any other activity.
When events are organized by a third-party organization or company and we are invited to participate as instructors, we follow the host’s policies regarding personal information. For events that are co-organized in collaboration with another organization or company, the privacy rules and participation requirements of both parties may apply and will be clearly outlined on the event registration page. In such cases, personal information may be shared between the collaborating organizers only as necessary to manage the event and always in accordance with applicable privacy laws. We do not share participants’ personal information with other third parties, including event hosts or guests, unless we have received explicit consent.
Each of our events may have its own privacy rules and participation requirements, which will be clearly outlined on the event registration page. Not all events will require ‘The Photos, Videos & Usage Consent Form’ or Intake Form & Liability Waiver. The applicable documents will be specified per event.
In rare or exceptional cases ,for example, if an incident is escalated or involves safety or policy concerns, participant information may be retained longer than usual and may be shared with relevant authorities or event partners as required.
Please make sure to carefully review the event-specific policies listed on the event platform before registering.
8.Changes In Our Privacy Policy
Our privacy policy may be changed to reflect our practices, legal requirements or other factors without any prior notice. The modified Privacy Policy will be posted on our website and will become effective as soon as it is updated on the website.
9. Security & Data Breach Notification
We prioritize the security of your information and we will take reasonable measures to prevent its misuse, loss, or unauthorized alteration within our control. In the event of a serious risk of harm or a breach of your personal information, we will promptly notify affected individuals and contact the relevant authorities in the Province of Quebec and at the federal, Canada.
However, we cannot guarantee complete security, as inherent risks remain, for instance, when you use links on our website to visit third-party sites. We do not assume responsibility or provide any warranty for the information and data you provide to us or to any third-party sites and services. You assume all liability for proceeding.
10.Your Rights
You have the right, under applicable laws and regulations, to:
- Receive an electronic format copy of your personal information.
- Limit or withdraw your consent.
- Correct any inaccurate or incomplete information.
- Request the deletion of your personal information provided to us.
11. Contact Information
If you have any questions, concerns ,or regarding our Privacy Policy and our services, please contact us at: [email protected]
Privacy Officer: Asami Jubinville
